Salesforce Administrator - IT Support Specialist

The Salesforce Admin is responsible for maintaining and supporting the Biocartis Global instance of Salesforce.

The IT Support Specialist is responsible for the day-to-day IT support activities for users including supporting onboarding new hires and offboarding leavers.

Accountabilities

Salesforce Administration : (80% of the role)

• Create and manage user accounts, roles, profiles, and permissions.

• Analyze errors and system issues to suggest improvements and fix issues.

• Provide first line support to users from all functions

• Configure Salesforce objects, fields, page layouts, record types, and flows.

• Work with key stakeholders to define project requirements;

• Responsible for training of end users (including updating manuals and creating online tutorials), testing software modifications, providing support and consultation

• Maintain data integrity and perform regular data imports, exports, updates, and deduplication.

• Customize dashboards and reports to meet business needs.

• Support the Commercial Business Controller to improve sales & marketing data collection, interpretation and analysis thereof;

IT support Specialist : (20% of the role)

• Act as a service desk contact for tickets, phone calls and emails from staff regarding IT issues and queries.

• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

• To maintain a high degree of customer service for all support queries and adhere to all service management principles.

• To arrange and follow up external technical support where problems cannot be resolved in house.

• To prepare laptops for new hires.

Profile requirements

• Bachelor degree preferably in business, computer science, accountancy, or equivalent through experience and/or training.

• 2 years of experience in a CRM position in a sales organization would be preferred.

• Experience in the medical devices, Life Sciences or Pharma industry is preferred.

• At least 2 years of experience in IT Support Role is preferred.

• Demonstrates initiative and analytical thinking to solve problems and improve processes.

• Maintains a strong customer focus with clear, effective communication.

• Adapts well to change and performs reliably under pressure.

• Works independently while contributing effectively to team goals.

• Handles sensitive data with discretion and professionalism.

• Comfortable in fast-paced, multicultural, and international environments.

• Brings experience with reporting tools and a good understanding of sales, marketing, or diagnostics industries (preferred).

• Salesforce CPQ, Sales, Service and Marketing Cloud

• Active Directory and MS Exchange (creation of users and groups), Windows Permissions;

• Good basic knowledge of current hard- and software;

• Good basic knowledge of Windows Operation Systems, MS Office Professional;

• Good basic knowledge of networks.

• Fluent in English (reading, writing, speech)

Interested in this all-round career opportunity?

Please send your CV and motivation letter to : [email protected]